TSC · TAC · Custom business management software
Customers, equipment, tickets and a customer portal: one environment that supports your team's work and makes your services more accessible to your customers.
Available through a software license purchase or a rental plan, tailored to your project.
Two systems, connected information
TAC organizes internal operations; TSC brings information and services to the customer portal. Start with the module you need and expand the solution over time.
All your solutions. One place to manage them.
A customizable web portal for viewing company information, contracts, documents, equipment and support requests.
Each project defines which information and services to make available, from checking deadlines to opening a ticket through a guided process.
All your solutions. One place to manage them.
Web software for managing customer records, contracts, products and technical support, keeping all information clearly connected.
From identifying a device to closing a ticket, your team can find the relevant data, notes, attachments and activity history.
The demos illustrate the user experience and are currently in Italian. Features, integrations and the supplied configuration are defined as part of your project.
TAC · Supporting your team's work
Company records, locations, contacts and key people, including multiple companies within the same group. Contracts move through entry, provisional management, activation, extension and closure while remaining linked to the equipment they cover.
Each product has a record with its type, brand, model and IMEI or serial number. Its company and contract links make it possible to trace its support history and any replacements.
Requests can be entered by your team or submitted through a customer form. In the public process, the system checks the company and product and looks for unresolved cases with the same identifier to prevent duplicate requests.
Sequential ticket numbers by year, contact details, fault descriptions and categories, status, notes and attachments. Cases are tracked through to closure, including permanent replacements and temporary loan devices.
Email communications for acknowledging and handling requests, with templates your team can manage. Tickets, notes and documents remain available after closure, providing continuity for future service work.
Analyze requests by year, fault type and product characteristics, as well as replacements and loan device usage. Identify recurring problems and equipment that needs more support.
TSC · Your customer's point of access
Customers can find the information made available to them and track their requests in a personalized portal.
For groups with multiple companies, TSC can provide an overview of the associated businesses and their contracts, devices and tickets.
Try the customer portal ↗CRM and related solutions
TAC can connect to your company CRM to retrieve customer records, contracts and products, reducing repeated data entry. Integration methods and transferable information depend on the available interfaces and are assessed before the project begins.
We can build a dedicated environment for managing your customers, contracts and products. Your database can start with manual entry or an Excel import using Assistente Dati, once the data structure and field mapping have been defined.
Discover Assistente DatiCustomer portals, technical equipment rental management, support and equipment fleets: we can build on TSC and TAC modules to create solutions with fields, workflows and features tailored to your organization.
Buy or rent
We start with the modules you need, the people who will use them and the required integrations. Your quote separates setup, customization, services and terms of use.
Software license
A software license with features and terms defined in the proposal. We agree on initial customizations and arrangements for support, updates and future development.
Purchasing a license does not include delivery of the source code; any specific arrangements are agreed separately.
Request a purchase quoteRecurring fee
Use the agreed modules under a recurring-fee plan. The proposal specifies the term, users, included services, support and updates, together with any initial costs.
We can plan a solution that starts with support management and grows to include a customer portal, CRM and new integrations.
Request a rental quoteThe solution can be offered as a web service on infrastructure managed by Bit Company. If you prefer installation on your own server, we assess a dedicated project: compatibility, preparation of the distributable version, license activation and maintenance are agreed before delivery.
Initial import, data management and export at the end of the agreement are defined in the project and contractual terms.
One point of contact. Peace of mind.
Tell us how you manage customers and support today, which tools you use and what you want to improve. Together, we will identify the right modules and plan.